Legal
Each piece leaves our workshop carefully inspected and packed to travel safely. This page explains how we deliver, and how you can return an item if you change your mind. It forms part of our Terms of Sale & Use.
Every piece is forged to order in our workshop. After your order we confirm the expected dispatch date by email; if a piece is ready in stock, we tell you and dispatch it promptly. Orders placed at weekends or on Greek public holidays are processed on the next working day.
We ship with reliable international couriers, fully insured and with tracking.
| Destination | Estimated delivery after dispatch | Shipping cost |
|---|---|---|
| Greece | Confirmed with your tracking number at dispatch | Free |
| Cyprus and other EU countries | Confirmed with your tracking number at dispatch | €79 per order |
| Rest of the world (e.g. USA, Japan) | Confirmed with your tracking number at dispatch | €79 per order |
The exact shipping cost is always shown at checkout before you place your order. Delivery times are estimates; we are not responsible for delays caused by events outside our control, such as extreme weather or strikes, but we will keep you informed.
Orders delivered outside the European Union: import duties, local taxes and customs clearance fees are not included in our prices and are payable by the recipient on delivery. They vary by country; we recommend checking with your local customs office.
When your order is dispatched, we email you the tracking number and a link to follow its progress. If you have not received a dispatch email within the time stated above, please contact us.
If delivery fails because the address provided was incorrect or incomplete, or because the parcel was not collected, it will be returned to us and we will contact you to arrange a new delivery. The cost of redelivery is payable by you, unless the failure was our fault or the courier’s.
Please check the parcel when it arrives. If the packaging is visibly damaged, note this with the courier if possible and send us photographs as soon as you can. This helps us claim from the courier; it does not limit your legal rights.
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. Where an order contains several items delivered separately, the period starts when you receive the last item.
How to withdraw. To exercise the right of withdrawal, you must inform us of your decision by a clear statement. You can:
To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (not any extra cost of a more expensive delivery method you chose), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
Returning the goods. You must send back the goods to us, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal, to:
Metallotexnia Tsatsis, Neraida, 46200 Paramythia, Thesprotia, Greece
The deadline is met if you send back the goods before the 14-day period has expired. You will have to bear the direct cost of returning the goods. Please pack items carefully, ideally in the original packaging, to protect them in transit.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning — for example, if an item has been installed, drilled or altered.
Exception — made-to-measure pieces. The right of withdrawal does not apply to items made to your own specifications or clearly personalised for you, such as pieces forged to dimensions or a design agreed individually with you. Our standard catalogue pieces, including their listed options (for example single or double door), are not covered by this exception and can be returned. We will always tell you clearly before you order if an item cannot be returned.
If an item arrives damaged, defective or different from what you ordered, please contact us — ideally within a few days, with photographs of the item and the packaging — so that we can put it right quickly. In these cases we cover all return and replacement costs. Your rights under the two-year legal guarantee of conformity apply in all cases (see section 8 of our Terms of Sale & Use) and are not affected by how quickly you contact us.
For any question about shipping or returns: info@metallotexnia-tsatsis.gr · +30 26660 31209 · Monday to Friday, 08:00–17:00 (Greek time).
(Complete and return this form only if you wish to withdraw from the contract.)
To: Metallotexnia Tsatsis, Neraida, 46200 Paramythia, Thesprotia, Greece · info@metallotexnia-tsatsis.gr
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
(*) Delete as appropriate.
