The protection of your privacy and in particular your personal data is of the utmost importance to us. Therefore, we have adopted this Privacy Policy in order to inform all of you who visit or purchase from www.honeybeehoney.gr (hereinafter “online store”, “Online Store” or “Website”), or have become a member or subscriber to our Newsletters, or use our services in any other capacity, or participate in our promotional or marketing activities or use our social media, about the type of data we process, the purpose of collecting and processing the data, the type of data we process, the purpose of the collection and processing of the data, and how we use the data.
This Privacy Policy includes:
- Information about your data controller
- The type of data we collect about you and the methods of collection.
- The purpose of the collection and processing of your personal data and the lawful basis for the processing.
- The security measures we take to protect your data.
- The retention period of your data.
- Your rights and how you can access them, as well as your choices regarding the collection and processing of your data.
- Protection and storage of your data.
Data Controller: 5 Katsiou 5, Filiates, 463 00, contact phone: L.V: +3026664770383 ,e-mail:info@honeybeehoney.gr
- Information we collect
“Personal data” means any information relating to an identified or identifiable natural person (“data subject”). We collect this information when you use or interact with it through our website. Specifically:
- If you visit our website, our official social media accounts or if you open a membership account.When you communicate with us on the Company’s social media (Facebook, Instagram, etc.), you provide us with your personal information, such as identity, contact or transaction information, which will be used on a case-by-case basis only to process your request.When browsing the website, you may be asked to submit certain personal information (such as identity and contact information, such as your name, address, email address, etc.) Through your personal account you can create your wish list of your favourite products.
- If you are a supplier, please click on our link.
- If you are a customer or prospective customer.When placing your online order, you must provide us with your name, shipping address, email, contact number and payment details (credit/debit card, etc.). In addition, in order to complete the purchase we need your ID number, passport number, TRN and the relevant tax office. The date of purchase, as well as the payment method and shipping method are also stored at the time of purchase.
L.V. NATURAL FOODS collects the above data when they are provided through the conclusion of a product sales contract or when you use our e-shop to make purchases.In particular, secure transactions are ensured by using a credit/debit card: our e-shop accepts Mastercard, American Express, Visa, Maestro or any other bank that uses the SSL (Security Certificate & SSL Technology) security protocol, the confirmation of which is achieved by using the 3D Secure network of VISA and MASTERCARD.
All card payments are processed through Piraeus Bank’s electronic payment and bank transfer platform and use TLS 1.1 encryption with 128-bit Secure Sockets Layer (SSL) encryption protocol. Encryption is a way of encoding information until it reaches the recipient, who will be able to decode it using the appropriate key.
Our online store does not collect or store your credit card details in any way, so you will need to re-enter them each time you use your credit card for transactions through our website.In case you become our customer, L.V. NATURAL FOODS would like to inform you that we will process the customer data provided to us during a purchase or any other transaction for direct commercial communication regarding relevant products or purposes. In particular, we will process your email and mobile phone to send you emails, SMS/VIBER messages or other multimedia about promotions, provided you have not objected to receiving such commercial communications. In this case, you can request to opt-out of such communication by clicking the “unsubscribe” button in the relevant email or by contacting us otherwise.
- Data collection by automated means
When you interact with our Site, we also collect certain information from your device or web browser that you use by automated means (“cookies”). By using cookies and other similar technologies, we collect and/or generate data about your preferences, which newsletters you open and which you do not open, their content and your interaction with us after each newsletter, data about the devices through which you visit our Site, for example, your primary address, your e-mail address, your email address, your phone number, your email address, your email address, your email address, your email address, your email address, your email address, your email address, your email address, your phone number, your phone number, your email address, your phone number, your email address, your phone number, your email address, your phone number, your email address, your phone number, your email address, your phone number, your email address, your email address, your phone number, your email address, your email address, your email address, your phone number, your email address, your email address, your email address, your email address, your email address, your email For more information on how we use “cookies”, click here.
- Information about minors
This website and its services are not intended for minors (under 16 years of age). We will not collect personal information from children under the age of 15 without the consent of their parents or guardians, and any personal information submitted by minors under the age of 13 will be deleted. If you are a parent or guardian of a child under the age of 13 and you are concerned that your child has given us their personal information, please contact us at info@natural-foods.gr.
Why do we use your personal data?
We use your data to:
- communicate with you on matters relating to the sales of our products to you,
- receive your orders, process them and send you the products,
- manage, handle and process your payments, including the security of our financial transactions and the issuing of invoices,
- handle any complaints you may have,
- serve you as a Member by opening an Account with us,
- creation, maintenance, upkeep and analysis of a customer database,
- have commercial communication through newsletters, SMS or other multimedia (VIBER) about our Company’s news, products, offers and promotions,
- understand and analyse the results of our advertising and promotional activities,
- handle your requests, such as withdrawal, product replacement, etc,
- enforce your rights regarding your personal data,
- secure your transactions,
- analyze and improve business activities, such as marketing and optimizing our products, streamlining your experience and service in our Online Store, and updating your experience in our Online Store.
- conduct market research, statistical analysis, marketing strategies, and manage marketing campaigns; inform you of potential opportunities to participate in marketing or promotional initiatives,
- detect, prevent and deal with fraud or other illegal activities,
- protect our rights and assets or those of any third party.
Other purposes: we may use your data in other ways. In such a case, we will inform you immediately upon collection of the data, and we will ensure that we have your consent, where required, before processing.
To fulfil these objectives, we only collect and process data that is compatible with the purpose of the processing.
To whom is your personal data shared and/or transferred?
The personal data collected may be shared with third parties. Specifically:
- To any competent supervisory, public or judicial authority, if required by the applicable legal framework or a court order.
- To other third party partners, to whom the processing has been entrusted on our behalf and who are committed to providing an equivalent level of data protection, such as law firms, business consultancies, accountants, advertising agencies, suppliers of IT products and/or service providers and/or service providers of any kind of computer-based information systems or computer systems and networks, courier service providers, etc.
We will not disclose your personal data to third parties outside the European Union, in countries that do not offer an adequate level of data protection. However, in the event that such data transfer is required, we will take all possible measures to safeguard your data.
Legal basis for the processing of your personal data
The processing of your data has the following four legal bases:
- Performance of a contract: where the processing of data is necessary for the performance of our obligations under a contract.
- Legal obligation: where the processing is necessary to enable us to comply with our obligations under the law, such as the retention of financial transaction data for tax purposes or to provide information to a public body or law enforcement authority.
- Legitimate interest: we may process your data where we have a legitimate interest in pursuing a lawful activity in order to ensure the continuation of that activity, provided that it does not override your interests.
- Your consent: From time to time we may ask for specific authorisation in order to process some of your personal data. Your data will only be processed with your explicit and informed consent. You may withdraw your consent at any time, without retroactive effect, by contacting us at info@natural-foods.gr.
Your rights
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation [GDPR]), your rights are as follows:
- Right of access to personal data being processed.
- The right to correct inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) of your personal data.
- Right to restrict data processing.
- Right of portability of the data to you or to third parties. You have the right to receive personal data concerning you in a structured, commonly used and machine-readable format, or to request their transfer, under the conditions allowed by law, to another data controller, provided that this does not adversely affect the rights and freedoms of others (only for the automated processing of the information you have consented to provide or for the performance of the contract between us).
- Right to object, at any time, to the processing of your personal data. We may not satisfy this right if the controller demonstrates compelling legitimate grounds for processing that override your interests, rights and freedoms or for establishing, exercising or defending legal claims.
- Right to lodge a complaint with the Data Protection Authority (www.dpa.gr) if you believe that your rights have been violated in any way (Right to lodge a complaint with a supervisory authority). Postal address: Kifissias 1-3. P.C. 115 23, Athens, Greece, telephone +30 210 6475600, e-mail: contact@dpa.gr
For further information, as well as for the exercise of the above rights, please contact L.V. NATURAL FOODS, Filiates, 3 Ilias Katsiou Street, Aetos, 463 00 in writing or at info@natural-foods.gr. Normally, your request will be granted within one month of receipt. Information, notifications and all actions taken under Articles 15 to 22 and 34 of the GDPR are free of charge.
Security and retention of personal data
Your personal data will only be retained for the period of time required for the purposes of processing, i.e. for the duration of our contract, your consent, our legal obligations (such as compliance for tax purposes) and our legitimate interest in each case.
The processing of personal data shall be carried out in a manner that ensures their confidentiality. Appropriate technical and organisational measures are implemented to ensure an appropriate level of security of your data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access or any unauthorised form of processing.
The data provided must be protected by appropriate information security techniques to ensure both its secure transmission over the internet and its secure storage in information systems. For your safe navigation in our online store (e-shop), as well as for the security of your transactions, the Company takes all appropriate measures by adopting modern, high quality security standards in line with market trends, such as high-level SSL (Secure Socket Layer) encryption technology, which is activated when entering sensitive personal data, offering 256-bit encrypted communication.
All third parties that may receive your personal data are required to implement all appropriate technical and operational security measures to protect your personal data, in accordance with Greek and European data protection legislation.
Special categories of data
Please do not disclose your bank details or any sensitive personal data via email. In no case does the processing of such data serve the purposes of processing as defined above.
Links
Our website contains links to other websites. This privacy statement regarding the protection of personal data does not apply to users’ access to other websites.For more information about how your data is handled, please refer to the privacy policies of these websites.
Policy update
This policy was last updated on 4 August 2023.
- We would like to inform you that this policy may change from time to time. In such cases, you will be informed via notifications on our website.
- If there are material changes to the processing of your data, you will be given prior notice or – where required – asked for your consent before the new policy is implemented.
Contact
If you have any questions or comments about this Policy and our practices, you may contact us at info@natural-foods.gr.
